The price and car was just what I needed!!
Reserved a car. Was running late & they gave t away without so much as a call confirming we weren't coming. Reservations don't have much value here :/ travel a lot for work, generally rent with Enterprise or Hertz. Decided to try Avis because it was closer to home and would make things easier as we were trying to get on the road for family vacation - my mistake :(
My family and I have used Avis in Collinsville several times. We always used Enterprise in the past, but the prices can't be beat at Avis. The service is good, usually a little hectic, but they still take care of you. I gave it four stars only because the cars aren't always 'spotless'. They do expect you to bring back a clean car, so I tend to expect the same when I come to rent the car. We will continue to go there for our rental needs, though, because of the customer service and prices.
Went well initially, friendly service and economical price at Collinsville location. The car was rented for a round trip to care for elderly parent, but she passed away during rental period. The car was dropped off at a destination hub but not before getting hit with a $300.00 extra fee. Read your agreement carefully, these rental companies are into some shady, underhanded tactics.
The customer service here is always excellent. I have used this location for 2 years. They are always accommodating and will find a better rate for you if possible. If they don't have the vehicle you selected, you are always upgraded. They understand how reservations work.
Avis Car Rental is a US Car Rental based in Collinsville, Illinois. Avis Car Rental is located at 1706 Vandalia St, Collinsville, IL 62234, USA.
Please contact with Avis Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Avis Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.